Fujifilm offers answers to frequently asked questions about the Employee Store.  If you do not see an answer to a question listed, please feel free to send us an Email on our Contact US page.

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Q: Why must I supply my Fujifilm e-mail & work address when registering an account?

 

A: Only Fujifilm U.S.A. employees, Companies of Fujifilm, and approved Associates can take advantage of the Employee Store.

 

Q: What if I register with my own email & home adddress?

 

A: All Fujifilm employee accounts that are not registered with a Fujifilm e-mail &/or work address will be deleted.

 

Q: What if I do not have a Fujifilm email?

 

A: If you were not given a Fujifilm email address, you may use a personal email, but MUST register with your work address.

 

Q: What if I do not work for Fujifilm but work for an approved associate company?

 

A: You must register with your companies email and work address.  If you do not have a work email, you may use your personal email.

 

Q: What if I was given a Promo Code from a Fujifilm employee?

 

A: You may register with your personal info, but MUST supply the promo code at check out or order will not be filled and account will be deleated.

 

Q: Why must I wait 24hrs for a reply once my order is placed?

 

A:  We must verify that the Email address or Promo Code is valid before we can process the order.

 

Q:  What happens if I do not enter my Email Address / Promo Code?

 

A:  If the requested info is not entered, the order will not be processed.

 

Q: Why does my email address  require verification?

 

A: Because the employee store is on the internet, it is open to many spam and virus emails.  The system must verify your email address so it will know that this is not just an automated account but a live person.

 

Q:  Do you except PO numbers?

 

A:  We only accept Credit Card, Check or Money orders as payment.

 

Q:  Are the prices in the Employee Store already at the employee discount?

 

A:  Yes, they are already discounted.

 

Q:  Is there a limit I can order at one time?

 

A:  Yes, orders can not have more then 4 cameras at a time.

 

Q:  Why must I pay tax?

 

A:  Unfortunately, all orders must have sales tax unless your state is exempt.

 

Q:  Why does the store not except backorders?

 

A:  Due to the rapid change in inventory, we do not except back orders because a model may not be available anymore.

 

Q:  What is the turnaround time once my order is paid for?

 

A:  All orders that are paid for before 5pm Eastern Standard Time ship out the same business day.

 

Q:  Can order be sent inter-office mail?

 

A:  For security reason, we can not send orders inter-office.

 

Q: Why can I not see the prices of the products?

 

A:  You must login with a valid account to see the prices.